The Mission
Atomic Mobile is redefining connectivity. We empower MVNOs and telecom innovators with scalable, secure, and lightning-fast mobile solutions.
As a Customer Success Support Manager, you'll serve as the primary point of contact for Atomic Mobile's MVNO partners, helping deliver an exceptional end-to-end experience.
What You'll Do
Act as the Tier 3 escalation point for complex customer issues.
Monitor partner performance metrics and escalate concerns when necessary.
Provide mentorship and training to the Support team to help strengthen team leadership.
Serve as a liaison between MVNO partners and internal support teams to ensure timely issue resolution.
Maintain strong communication channels with partners and provide clear updates on inquiries and issues.
Assist with billing processes, including troubleshooting and partner account reconciliation.
Support partner onboarding and offboarding processes to ensure seamless transitions.