About This Role

The Mission

Atomic Mobile doesn't just provide connectivity; we provide the tools for MVNOs to achieve operational excellence and cost mastery. As VP of Customer Success, your mission is to ensure our partners fully realize the power of UsageIQ and Atomic Fusion.

What You'll Do

Strategic Value Realization: Lead the onboarding and adoption strategy for UsageIQ and Atomic Fusion, ensuring partners are utilizing real-time telemetry to optimize their unit economics from day one.

Technical Partnership Management: Move beyond traditional support by acting as a high-level technical advisor, conducting deep-dive business reviews that link our platform's capabilities to the client's bottom line.

Voice of the Partner: Collaborate closely with Product and Engineering to translate partner feedback and industry pain points into our technical roadmap.

Retention and Expansion: Own the renewal lifecycle and identify opportunities for partners to further integrate Atomic Mobile's platform into their back-office operations.

Requirements

Technical Success Leader: You have a proven track record of leading CS teams in highly technical B2B SaaS or telecom environments.
Analytically Minded: You love data and can easily explain to an executive how sub-second telemetry reduces leaks in their profitability.
Relationship Architect: You build deep, authoritative bonds with technical and financial leaders, positioning yourself as a trusted extension of their team.
Outcome-Driven: You are not satisfied with active users; you define success by the tangible margin improvements your partners achieve.

Benefits

Healthcare, Dental, and Vision