About This Role

Billing Management

• Oversee the invoicing of Mobility and IoT customers, including recurring monthly service charges, implementation fees, and SIM card orders.

• Ensure customer invoices are generated accurately and delivered on time.

• Investigate and resolve billing discrepancies and customer invoicing issues.

• Partner with development teams to identify, prioritize, and implement enhancements to billing and invoicing systems.

Taxation Management

• Maintain and manage upstream tax-exempt status documentation and compliance requirements with AT&T and other telecommunications providers.

• Own downstream tax exemption processes and documentation for customers.

• Create, configure, maintain, and audit customer tax profiles within the CereTax platform.

• Coordinate monthly tax reporting activities and deliver required files and data to tax service providers.

• Ensure billing and tax calculations are aligned with applicable state, local, and federal telecommunications tax requirements.

Customer Support & Compliance

• Lead customer-facing discussions related to billing, taxation, exemptions, and compliance matters.

• Serve as the primary point of contact for billing and tax-related escalations.

• Manage documentation and records required to support tax and compliance activities.

• Work cross-functionally to ensure customer accounts remain compliant with contractual and regulatory requirements.

Regulatory Compliance

• Serve as the primary liaison with regulatory compliance vendors and consultants.

• Coordinate regulatory reporting activities and ensure timely completion of compliance obligations.

• Maintain awareness of regulatory changes impacting Mobility and IoT services.

• Support internal audits and compliance reviews by providing required documentation and data.

Accounts Payable

• Own the accounts payable process for vendor accounts.

• Review, validate, and process vendor invoices for payment.

• Maintain vendor records and ensure timely and accurate payment of vendors.

• Coordinate with internal stakeholders to resolve invoice discrepancies and payment issues.

• Monitor vendor payment schedules and support cash management and financial reporting activities.

Requirements

Bachelor's degree in Business, Finance, Accounting, Operations, Telecommunications, or a related field; equivalent experience may be considered.
Experience in billing operations, telecommunications finance, taxation, accounts payable, or regulatory compliance.
Knowledge of telecommunications taxation and tax exemption processes preferred.
Experience working with billing systems, tax engines (such as CereTax), and financial processes.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and customer-facing presentation abilities.
Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

Benefits

Health Insurance
Dental Insurance
Vision Insurance

Not looking for a full-time sales role?

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