The Mission
As a Customer Success Account Manager, you'll own the commercial relationship for assigned MVNO partners. This is a strategic, partner-facing role focused on growth, retention, renewals, and long-term account performance.
What You'll Do
Own the end-to-end commercial relationship for assigned MVNO partner accounts.
Drive revenue growth through upsell, expansion, and account optimization opportunities.
Manage the contract lifecycle, including renewals, pricing updates, and commercial negotiations.
Monitor account performance across usage trends, revenue, and profitability.
Build and execute account plans aligned to partner growth goals.
Serve as the primary point of contact for non-support customer needs.
Develop strong executive and operational relationships across partner organizations.
Lead recurring business reviews on a monthly and quarterly basis.
Align customer objectives with Atomic Mobile's solutions and capabilities.
Partner with the Atomic Response Team to ensure a seamless customer experience.
Coordinate cross-functionally with Billing, Product, and Technical Operations.
Track key performance indicators such as retention, churn, ARPU, and growth.