LeadDesk Plc acquires ACE (Telia’s contact center software platform)
- Acquirer
- LeadDesk Plc
- Target
- ACE (Telia’s contact center software platform)
- Deal Value
- $2.6M cash + up to $3.1M earn-out (SEK 25M + SEK 30M)
- Market
- Unknown
- Status
- Announced
- Announced
- July 20, 2026
What happened
LeadDesk announced on July 20, 2026 an agreement to acquire Telia’s ACE contact‑center software platform in a carve‑out transaction for a debt‑free cash price of SEK 25 million, with a potential revenue‑based earn‑out of up to SEK 30 million; the deal is expected to close in Q4 2026 subject to Swedish FDI clearance and customary conditions. ACE serves ~100,000 users across the Nordics and will operate as a standalone business within LeadDesk.
Why it matters
This strengthens a European CCaaS vendor with a proven telecom customer footprint and deeper reach into Sweden — reflecting a larger trend of telcos divesting non-core software assets to specialist vendors while keeping commercial partnerships in place.
Source: LeadDesk / company announcement (distributed via Nasdaq/Publicnow)
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